Retail Automation - Computer Support sevices for Northern Arizona

Support is the basis of any computer company's reputation. That's why we take great pride in ensuring we are on time and have ready all the tools for the task. In most businesses, computers are just installed. By that we mean that the printers are connected and everything works PHYSICALLY. We believe anybody can plug in a printer, that's not rocket science. Now having the expertise and a unique business perspective gives you the edge as we look for ways either through hardware, software or networking to make your computer system efficient and work for you. Let us support you from a business perspective. Our competent team is ready to be challenged.

Support Agreements is a service we provide for Preferred clients. By outsourcing their computer admin and support to Retail Automation, our clients are able to focus on their core business. With the advent of HIPAA, businesses are needing more comprehensive support plans to include security, data integrity and redundancy.

Computer Crash Prevention	Most crashes can be avoidable just by monitoring the essential computer components. All the major areas of your computers are checked and if there is a foreseeable problem, we work proactively not reactively. Computers do fail. We’re your safety net.
Antivirus Updates	Chances of your business being crippled by a virus are inevitable. We ensure that you have an antivirus solution that remains current, combating all the latest threats as they appear. Antivirus program purchase necessary.
Security Update and Software Patches (HIPAA - VITAL)	Don’t be caught unawares by not having the latest security and critical patches on ALL of your PC’s. We deploy and maintain Software Updates to all of your computers thus blocking all security holes as they appear.
Firewall Administration (HIPAA - VITAL)	Is your network secluded enough from the outside world? It only takes one breach to bury your reputation, and face crippling financial penalties. What are the odds of that happening…?
Data Integrity and Security Solution (HIPAA - VITAL)	If your data is mishandled or in the wrong place it’s going to be abused. We structure your data placement for optimum integrity and security to minimize corruption and unauthorized access.
Backup Continuity (HIPAA - VITAL)	What is your business worth, always a good question when your data is lost. We centralize the structure of your data for optimum backup continuity. Backup procedures are documented
Data and Operations Redundancy	When your system crashes, how are you going to continue trading? We document alternative 9/11 type scenarios to get your business up and running as close to perfect in crisis situations. Backup plans are vital to minimize disruptions to a business during computer downtime.
Emergency Callouts	Protect yourself from unforeseen failures or software mishaps. Budget on having emergency callouts for random computer issues.
Free Telephone Support	Who says we don’t give away anything…?

Summary
Support Agreements make fiscal sense on so many levels. Why employ a person for 8.3 times the monthly amount who does not have the combined business/computing knowledge we provide. Save yourself from the administrative snare and outsource all your I.T. support to Retail Automation. Don’t make the mistake of underestimating your computers; they’re the most vital element of your business. Cars have insurance, why should computers be any different. You may replace a car, but you cannot replace data.
We know the HIPAA constraints and will get your business where you need it to be, no matter the size.

Plans
Each business is different and has varying expectations on their requirements. We start with two standard Support Agreement Plans as a base from which to expand. Additional areas to be considered would be the inclusion of spare parts, out of hours service, remote administration etc. Concerns normally arise in discussion, after a site evaluation.
There is no better time than the present to address your computer setup, there is a saying;
‘You cannot put a price on piece of mind’